FAQ
Account Creation
How to Access Your Account
If you need to set up an account, follow these steps:
Go to the app's login page.
Select Get Started.
Enter the email address associated with your student's account.
Check your inbox for a verification code and enter it when prompted.
Create a new password.
Sign in using your username and new password on the login page.
Note: Verification codes expire after 10 minutes. If yours expires, request a new one using Resend Code.
Login Issues
Not Receiving a Verification Code
Check your junk or spam folder.
You may be using an email address different from the one used to register your student. If you believe this is the case, contact Creovia support at support.creovia.io.
Signing In with Google
SSO only works with authorized Google email addresses.
Google Sign-In Not Working
Only Google email addresses tied to an authorized account can use SSO. If you see "We couldn't sign you in with Google. Try again, or sign in with your email and password.", the email you're signing in with likely isn't the one associated with your student's account.
If your account was created with a non-Google email, you won't be able to use the Google sign-in button — use the standard login flow instead.
Still stuck? Contact Creovia support at support.creovia.io.